Due to consumers relatively close access to information about trip possibilities
and their ability to make online reservations, the internet has significantly
changed how people plan and book their trips. The complexity of planning and
making travel arrangements has increased over time along with the volume of
travel information available online and the variety of travel tools that counts
into the travel industry pain points. Its complexity is further increased by
learning new things to do or changing plans while traveling. Another trend is
people, particularly millennials, use their mobiles more and more for booking
and arranging trips. Unfortunately, most smartphone travel tools resemble
resized versions of desktop websites from the 1990s rather than having user
interfaces that are optimized for mobile.
Cost pressures are being passed on to customers by airlines, hotels, and other
travel service providers. As a result, travel-related costs like hotel and airfare
are increasing. Travel companies are being forced to discover methods to
reduce expenses and deliver more economical travel options as consumers
become more price sensitive adds it as one of the pain points in travel
Customers have more options than ever because of the growth of online travel
agents (OTAs). Travel companies are engaging in a price war to win clients by
providing steep discounts and other rewards. Because of this, profit margins
are under pressure, best lowest flight offers, and smaller travel agencies find it
challenging to compete with bigger, more established firms.
Technology has revolutionized the tourism sector, but it has also brought with
it a unique set of difficulties. Customers increasingly demand a streamlined
and customized travel experience, necessitating investments from the travel
industry in technology and data analytics. Unfortunately, this can be pricey, and many smaller travel providers may not have the resources to stay up with
the latest technology advances. They may be at a disadvantage in comparison
to bigger, more technologically advanced players because of this.
Two Modes of Travel Policy
Most corporate travel buyers have adjusted to having two travel programs:
one for the web channel and another for the offline channel. They provide in-
depth policy guidelines and manage the content for reservations made online
through a booking engine, but they can only hope that reservations made
offline by TMC staff adhere to the same guidelines and preferences for
content. Nevertheless, because there is no audit trail for offline bookings, the
buyer simply is unaware of what was or wasn’t available when the TMC made
the offline booking is one of the business travel pain points. Paying for manual
audits carried out by consulting companies in an effort to record what
occurred and what did not is the only method to get around this.
There is a lot of regulation in the travel sector, which can be difficult for travel
service providers. For instance, airlines must abide by several rules, including
those related to consumer protection, the environment, and safety. This may
increase their expenses and make it more difficult for them to provide specific
services or routes. Similar rules governing safety, health, and hygiene must be
followed by hotels and other lodging establishments. Fines or other penalties
may be imposed for breaking these rules.
In the travel sector, especially in the years following 9/11, security is a key
source of concern. A number of security regulations, such as passenger
screening, luggage screening, and cargo screening, must be followed by airlines
and airports. Travelers may find it frustrating if there are long queues and
delays because of this. The fear of terrorism and other security risks can also
make things more difficult for the travel industry.
The basic policy engine has been based on a black-and-white policy approach,
where a given rule only supports a basic Yes or No value, ever since the
introduction of online booking tools in the late 1990s. A common illustration of this is the availability of business, premium economy, or economy class for a
domestic flight with a four-hour duration.
There is growing pressure on the travel sector to solve environmental issues.
Particularly, air travel is a major source of greenhouse gas emissions. As a
result, requests have been made for airlines to minimize their carbon footprint
and implement more eco-friendly procedures. These programs can be
expensive, though, and many airlines could be hesitant to spend money on
sustainable operations if it hurts their financial line.
The fact that the top booking engines were all created to support a legacy
operating model where the TMC has a local service model in each nation has
been one of the major challenges for corporate travel managers to overcome.
As a result, the booking engine needs to be set up with a site for each country.
A worldwide buyer, therefore, has at least 50 local sites to set up and maintain.
A lot of corporate buyers have been discouraged from making changes to their
programs due to the laborious nature of changing either the TMC or the
The travel sector is struggling with a number of issues, including growing costs,
intense competition, governmental restrictions, and environmental worries.
The broader economic, technological, and social trends that are changing our
society are reflected in these difficulties, which are not specific to the tourism
industry. Travel service companies like Indian Eagle flight tickets booking-
which is an online ticket booing company need to figure out how to deal with
these issues and provide a smooth, personalized travel experience that
matches the changing demands and expectations of travelers if they want to
stay competitive. To do this, a combination of creativity, technological
investment, strategic alliances, and in-depth knowledge of the shifting
consumer landscape is needed.
Every industry comes to a point, where they need to recheck its structure and
identify a few problems. So here it is where the travel industry’s pain points
are discussed, let’s start to find its solution, to help the travel industry to grow.
And if you want to help, then you need to continue your booking for flights
from Newark to BLR from the best flight ticket booking agency i.e. India Eagle.